Senior Account Manager / Campaign Planner

Considering your next move?

If you would like to join an award-winning team that delivers great results, then we’d love to hear from you. MTM is a market-leading integrated communications agency, voted top 10 in the country by its client partners (, and located on the water at Ocean Village in Southampton.

We are looking for a talented account manager/campaign planner; with the experience (3+ years) to bring a strategically-driven and creative approach to integrated campaign planning and management.

Our agency vision is to be outstanding in everything we do, to deliver service excellence and make a real difference to our client partners.

If this sounds like you, then read on.

The Opportunity

A new exciting opportunity for a Senior Account Manager / Campaign Planner to join our award winning, integrated communications agency based in Southampton.

Our creative campaigns and brand projects bring together a wide range of marketing routes and means they cover both traditional and digital marketing practices, however the role leans towards someone with experience of creative and brand management/campaigns who is comfortable in creative and brand strategy and managing creative-led projects across both traditional and digital marketing activities.

This role would suit someone with creative flair, who has experience geared towards curation, account management or project management for creative marketing and brand development.

The successful candidate needs to be highly organised, and able to deliver multiple projects at once. Demonstrating the flexibility to adapt quickly to different audiences and channels.

You will have strong project management skills and experience liaising with senior stakeholders, to provide constructive challenge and gate-keep complex decision making. Highly personable, able to work effectively with a variety of different people.

Your contribution will be valued, you will be supported by the wider agency teams, you will have every opportunity to excel in your career.

If you have experience developing and planning exciting and creative integrated campaigns and running brand related projects - please share with us as part of your application as this is a particular area of interest for us.

Role responsibilities

Client Relationship Management

  • Developing and managing brand projects and integrated campaigns and the day-to-day client partner relationship through effective communication, problem solving and responding to requests in a timely manner.
  • Act as the primary point of contact between our client partners and our agency.
  • Build and maintain strong relationships with our client partners, becoming a trusted member of their extended team.
  • Provide regular communication, both in-person and online, to ensure that the client partners needs and objectives are being met, and that they are satisfied with our work.
  • Keep the client up-to-date with insightful industry and product knowledge.

Project Management & Team Collaboration

  • Develop and manage a diverse range of projects, campaigns and on-going retainers, including responsibility for timelines, budgets, and deliverables, communicating and seeking approval of any changes to these.
  • Communicate and coordinate activities with the digital, marketing, social and PR teams, ensuring that everyone is working towards the same goals.
  • Keep internal project management systems up-to-date and ensure projects and tasks are delivered on time.
  • Work collaboratively with the team to ensure all work is delivered to the highest possible standard and to agreed KPIs.
  • Analyse campaign performance to optimise results.
  • Be responsible for guiding and managing creative projects through to delivery. This role will help manage resource (people and budgets) across all campaigns and projects to ensure work is delivered on-brief, on-budget and on-time.
  • Ability to communicate effectively with key stakeholders, client partners and management at all levels with confidence to bring ideas to the table
  • Ensure that all work coming into the creative and design team has compelling and creative briefs to inspire the team
  • Create project timelines to ensure work is completed to time and budget and include with the scope of work and meets the client partners needs as laid out in the brief. Hold teams accountable to deadlines.

Strategy Guidance

  • Work with our client partners to understand their business goals and objectives, developing exciting strategies that align with those objectives.
  • Collaborate with all agency teams to develop effective marketing plans and roadmaps including conducting research and analysing data.
  • Gain a comprehensive understanding of the client’s market environment.
  • Strong understanding of branding, development and strategies


  • Work with agency teams to ensure campaign performance reporting and presentation of results is delivered in a clear and concise manner.
  • Agree key performance indicators, develop reports, and provide insights and contribute to recommendations for future campaigns.
  • Organise and run meetings, setting agendas to ensure things run to plan.
  • Provide meeting summaries/notes to client partners following meetings so decisions and next actions are recorded.

Financial Management

  • Develop proposals and estimates to ensure we bill clients accurately, maintaining projections and updating finance systems as required.
  • Identify ways to grow client accounts through new business opportunities and market research.

Other responsibilities

  • Undertake continuing professional development and mandatory training, to ensure you keep your knowledge, expertise and experience up to date.
  • To present and promote a professional public image in representing the agency.
  • Oversee and mentor the work and performance of junior team member e.g. Account Executive.
  • To undertake any other duties that may reasonably be required, appropriate with the post.
  • You may be expected to participate in events and promotions where the team requires representation; sometimes helping out with the organisation of the events upfront. Some of these may be outside of your normal working hours.
  • Participation in the Agency Appraisal Scheme and undertaking any professional development as identified with your line manager.
  • To adhere to the company handbook and comply with relevant legislation.

Required experience

  • Campaign, brand development and account management experience
  • 3 years + experience in a similar role

Our investment in you

We’re serious about producing the very best, so we make sure you're equipped to do it. You'll be provided with the tech setup that maximises your potential and lets you work with freedom. Just tell us what works for you.

We do things properly. We have an excellent agency reputation and are trusted by some of the largest and most respected organisations in the world. We expect you to be at the top of your game and represent us to the best of your ability when working directly with clients.

We want to be the best and continually improve. We invest in our team and our process, we do retros after every sprint to improve the way we work. We expect you to feed into these sessions and contribute to ensure that we keep improving.

We have a fantastic agency team, testament perhaps to our investment in and care for everyone, it means that our team grows together. You'll work alongside some amazingly talented colleagues who will help you progress and you will enjoy sharing your experience to help others. We also provide an annual budget to help you up-skill - whether that's learning new tech or gaining certifications.

We care, we're an ethically minded agency and operate in a way that not only helps our business, but helps others do good; whether that's other businesses, charities or organisations. We hope you think in a similar way.

Your next step

If this is you and you like what you have read, we would like to hear from you, email your CV with a covering letter to [email protected]

Full time - 37.5 hours per week, Monday to Friday


  • Private Medical Insurance - includes private medical treatment, 24/7 GP, physiotherapy and employee assistance line
  • Free on-site parking
  • Work from home on Friday's
  • Company pension
  • Casual dress
  • Company events
  • Cycle to work scheme
  • Flexitime